We have introduced a telephone triage system whereby patients requesting an appointment for the same day will be telephoned by a GP who may be able to deal with their problem during the telephone consultation. If the GP considers that you need to be seen, you will be asked to come down to the surgery. If you feel you do not need advice that day but can wait for the next routine appointment, these can still be booked in advance. This system will be under review and discussion with both the GPs and the Patient Participation Group and may be amended slightly to try and match patient demand to the capacity that the practice has available.
8am-9.30am-telephone triage appointments can be made for patients who feel their problem cannot wait until the next routine appointment available and feel they need advice from a GP or minor illness nurse that day. Home visit requests can also be dealt with during this time.
9.30am-6pm-all types of appointments including telephone triage appointments can be made during this time as well as home visit requests. To assist the GPs in planning the day, we do ask that wherever possible you request home visits and telephone triage appointments as early in the day as possible.
If you are telephoning for test results, please contact us after 2.30pm Monday-Friday.
We currently offer a walk in blood taking service (no appointment needed) every week day between 11am-1.50pm. If you would like to use this service, please bring your blood test form to the surgery during these times and speak to the receptionist.
This clinic is for blood tests only and the Phlebotomist cannot see you for other health checks (diabetes or blood pressure for example)
Extended Hours opening
Please note that we also offer routine appointments at the following times:
- Monday 7.30am to 8am (GP’s, Nurses and Health Care Assistants)
- Monday 6.30pm to 7.30pm (GP’s only)
- 2nd Saturday in every month 8.30am to 10.30am (GP’s only)
Please note there are no other services offered at these times, patients who need urgent medical advice during these times should still ring 111 for advice.
There is now an extended hours hub available at Romsey Hospital. There are GP and Nurse Practitioner appointments available most evenings and weekends. There are also appointments available for the mental health team and the physiotherapy team. These appointments can be booked by the receptionists and GP's here at the surgery. Please contact the surgery if you would like more information.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.